Refund & Cancellation Policy

General refund policy

Because video editing, graphic design, and content creation are custom digital services, Gigxomi does not offer a refund once a project has commenced. A project is considered commenced when the service provider accepts the order and begins creative work or receives the required raw files or assets.

One-time Provider Switch guarantee

If creative alignment or service quality is not satisfactory, the client may request one service-provider replacement per order instead of a monetary refund. The issue must be reported to Gigxomi support before final files are approved. Gigxomi will then work to assign another suitable editor, designer, or creator.

Cancellation before work starts

If Gigxomi approves a monetary refund because cancellation occurs before work begins, or because of another circumstance approved by administration, a flat 10% processing deduction applies. This covers non-refundable payment-gateway and platform-administration costs. The remaining eligible amount is returned to the original payment method, generally within 5–7 business days after approval.

Non-refundable scenarios

• A change of mind after the work has started.
• Subjective dislike where the provider followed the supplied brief; the one-time provider switch is the available path.
• Delay caused by the client not supplying assets, decisions, access, or feedback in time.
• Approval of final files or completion of the agreed deliverables.
• Account action or dispute caused by prohibited off-platform payment or other material terms violations.

How to request help

Contact Gigxomi support with the order reference, a concise explanation, relevant conversation history, and the resolution requested. Gigxomi may review the brief, delivery, revision record, and platform activity before deciding the appropriate outcome.

Contact support before approving final delivery whenever possible.