Legal • Digital services
Service Delivery Policy
Understand how Gigxomi digital creative services begin, move through review and revision, and reach final delivery.
Digital delivery only
Gigxomi facilitates custom digital creative services. No physical product is shipped. Deliverables may be provided through the Gigxomi workspace, an approved cloud link, or another delivery channel recorded in the project conversation.
When the delivery clock starts
The stated turnaround begins after the provider accepts the order and receives the complete brief, usable source files, access credentials where required, brand instructions, and any reference material needed to begin.
Drafts, review, and revisions
Drafts are reviewed against the agreed scope. Included revision rounds depend on the selected service or written project terms. A revision means a reasonable change within the original brief; a new direction, added deliverable, or materially changed source may require a revised quote and timeline.
Client responsibilities
Clients must provide lawful assets, timely feedback, and clear approvals. Delays caused by missing files, access, decisions, or feedback extend the delivery timeline and do not by themselves establish refund eligibility.
Final approval
Final files are released or marked complete after the agreed review flow. Intellectual-property transfer, usage permissions, confidentiality requirements, and portfolio restrictions are governed by the project terms and Gigxomi Terms & Conditions.
Delivery concerns
Raise a delivery concern before final approval with the order reference and supporting context. Gigxomi may review the brief, timestamps, files, revision history, and communication record. See the Refund & Cancellation Policy for available resolution paths.